At Kenia’s Pet Shop, we want you and your furry friends to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help with a simple, hassle-free return process.
30-Day Return Policy
We offer a 30-day return window. You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Zero Return Costs (Free Returns)
We believe that returns should be as easy as purchases. There are absolutely no costs involved in returning an item to us. We do not charge any restocking fees, and we will cover the return shipping costs.
How to Initiate a Return
To start a return, simply contact our support team. Once your return is accepted, we will provide you with a pre-paid return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds (Processed Within 7 Days)
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method.
Please note that we will process and issue your refund within 7 days of receiving the returned item. It may take a little additional time for your bank or credit card company to process and post the refund to your account.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.
Contact Us
If you have any questions or concerns regarding your return or refund, please get in touch with us:
- Email: support@keniaspetshop.shop
- Phone: +1 305-694-1931
- Address: 900 E 25th St, Hialeah, FL 33013, United States